Cheese & Whey Protein Ingredients Expertise

Why Natural Cheese is Powering Category Growth

Wave Shape Wave Shape
four middle aged adults toast around a table over a charcuterie board of all natural cheeses, grapes and cracker

Natural Cheese Consumption is Growing

Natural cheese has never been more relevant. As US consumers double down on flavor, quality and protein‑forward foods, the segment continues to outperform and set the pace for category growth. For brands and manufacturers, understanding the “why” behind this shift is key to capturing demand and staying ahead of the market.

Why Natural Cheese is Powering Category Growth

1. Versatility & Snacking Culture

Cheese has firmly claimed its spot as a go‑to snack. More than half of consumers (56%) report eating cheese as a snack in the past three months,1 and natural cheese formats such as sticks, cubes and single‑serve portions align perfectly with today’s demand for convenient, high‑protein snacks. For retailers and brands, this creates opportunities to expand on-the-go, portion-controlled and multi-pack offerings that fit seamlessly into busy lifestyles.

2. Flavor First

Across the category, flavor remains king. Roughly 30% of cheese consumers cite flavor as the most important purchase driver—outranking format or ingredient considerations.1 With its range of textures, taste profiles and aging possibilities, natural cheese is uniquely positioned to deliver the sensory experience consumers expect from everyday favorites to premium specialty offerings.

3. Innovation & Novelty Capture Younger Consumers

Younger buyers (18–34) are particularly adventurous, with 40% seeking new cheese experiences.1 From bolder flavors to new cuts, blends and functional benefits, natural cheese offers an ideal canvas for innovation. Brands that experiment with global flavors, seasonal offerings and cross-category collaborations can win with trend‑driven consumers and differentiate on shelf.

4. Health & Nutrition Matter—More Than Ever

As high‑protein lifestyles continue to rise, natural cheese’s nutritional profile is a clear advantage. It’s a strong source of protein and calcium. For consumers looking to balance indulgence with wellness, natural cheese is a “better‑for‑you” option compared to processed alternatives.

5. Premiumization & Ingredient Transparency

Premium brands with shorter ingredient lists and strong origin stories are outperforming the market. Simplicity, authenticity and craftsmanship resonate with consumers, especially Millennials and Gen Z. For private label and national brands alike, highlighting clean labels, responsible sourcing and production expertise is an effective way to build trust and justify premium price points.

cheese-commercial-cheeses-american-classics-2

Hilmar: Your Partner in Natural Cheese Excellence

At Hilmar, we specialize in producing high‑quality natural cheeses designed for private label, regional and national brands. Our focus is simple: deliver consistent, high‑performing cheese that protects your brand and your margins.

Whether you’re expanding a retail line, innovating a new snack product or optimizing your ingredient supply chain, Hilmar brings the expertise, scale and flexibility to help you move quickly and confidently. Our teams collaborate with you from formulation through packaging to ensure your products perform on shelf, in the kitchen and with consumers.

Sources:

  1. Mintel US Cheese Market Dynamics Report, 2025
Hilmar's Featured Experts

QiQi Peng

Wave Shape Wave Shape
QiQi Peng, applications scientist at Hilmar

Driving Advancements in Dairy Applications

QiQi Peng has spent more than 15 years at Hilmar, blending scientific expertise with practical solutions to help customers succeed. As applications manager for cheese and ingredients, QiQi leads a team dedicated to improving product performance and supporting innovation across the dairy industry. From developing functional applications to providing technical support, her work ensures customers achieve the highest quality and functionality in their products.

HMI icon library_Q and A

Fun Facts About QiQi

Years at Hilmar: 15
Alma Mater: University of California, Berkeley (undergrad) and Kansas State University (graduate program)
Career Path: QA Lab -> Cheese R&D -> Applications Manager
Favorite Part of Role: Helping customers succeed through science-driven solutions

QiQi’s Journey

From QA Lab to Applications Leadership

QiQi’s career began after earning a B.S. in Chemistry from the University of California, Berkeley and an M.S. in Food Science from Kansas State University. Her education gave her a deep understanding of the science behind dairy, from dairy ingredients to finished products.

Since joining Hilmar in 2010, QiQi has held roles in the QA lab for four years and spent eight years in cheese research & development before stepping into her current leadership position. QiQi describes her role in cheese R&D as a “cheese detective,” focusing on developing new products and improving existing ones through ingredient selection, process optimization and sensory testing. She also provided technical support by analyzing customer feedback and ensuring products meet quality and functionality standards to help customers succeed. The culmination of these experiences honed her analytical thinking, problem-solving skills and collaborative approach—qualities that define her success today.

Role & Impact

As applications manager, QiQi oversees a team that works closely with sales and marketing to address customer requests, support new product launches and troubleshoot technical challenges. They also work with R&D to test product functionality in a variety of applications and a variety of product attributes during the new product development process. Her team focuses on:

  • Providing technical expertise for analytical and compositional concerns
  • Improving product quality and functionality
  • Creating on-trend food and beverage application concepts that showcase Hilmar’s whey protein ingredients
  • Collaborating with customers to perfect their food and beverage formulations

“Our goal is simple,” QiQi says. “We are here to increase production yield and improve product qualities to help our customers succeed.”

Industry Trends

QiQi is particularly excited about hydrolyzed whey protein, a trending dairy ingredient that is gaining traction for its dual benefits:

  • Nutritional advantages for health-conscious consumers, including a complete amino acid profile and superior digestibility
  • Functional support for finished products, enhancing texture and performance

Consumers are showing increasing interest in the value of hydrolyzed whey proteins, particularly for their enhanced digestibility and absorption benefits. This aligns with the broader trend in sports nutrition and protein supplements that is shifting from simply increasing protein quantity to emphasizing protein quality.

Customer Value

QiQi and her team are problem-solvers at heart. By optimizing product functionality and improving quality, they help customers innovate and thrive in a competitive market. Their collaborative approach ensures that every solution is tailored to meet specific needs.

QiQi Peng’s dedication to advancing dairy science and supporting customer success reflects Hilmar’s commitment to innovation and collaboration. Her leadership ensures that Hilmar remains a trusted partner for customers seeking quality, functionality and forward-thinking solutions.

Formulating with Hilmar Products

Clear Protein Drinks

Wave Shape Wave Shape
A variety of clear beverages in glasses

A Growing Market Trend

Consumers today are demanding more from their beverages – great taste, convenience and of increasing importance, functional benefits. As consumers look for higher nutritional value from their drinks, clear protein beverages are on the rise. Unlike traditional creamy shakes, these drinks offer a light, refreshing experience that’s easy to digest while also delivering high-quality protein. This format allows for high-protein claims in new beverage categories, such as sparkling waters , protein sodas and juice-based drinks.

According to Mintel, high-protein claims in beverage launches have surged, with 5% of all US drink launches in 2025 making a high/added protein claim, up from just 2% five years ago. Additionally, drinks surpassed foods in protein-related claims for the first time in five years. This trend is fueled by innovations in clear soluble proteins, which allow brands to create transparent, flavorful and stable formulations.

Challenges in Formulating Clear Protein Beverages

Achieving clarity and stability in protein drinks is not easy. Formulators must address several technical considerations:

  • Protein Selection: Whey protein isolate (WPI) is the preferred choice for clear beverages due to its high solubility, low fat and lactose, and excellent heat and acid stability. But not all WPIs perform the same. Functional differences in processing can impact clarity, dispersibility and flavor. Selecting a WPI optimized for low pH is essential.
  • pH and Heat Processing: Low pH and thermal treatments are challenging for most proteins and can cause denaturation of the protein. Choosing a protein that remains acid-stable and heat-tolerant is critical.
  • Sensory Profile: Consumers expect a clean, refreshing taste without chalkiness or off flavors. Foaming issues during mixing can also affect consumer perception for powdered mixes. Find the right WPI that delivers a clean flavor and rapid dispersion with minimal foam to ensure a smooth, refreshing drinking experience.

Why Alternative Proteins Fall Short

Other protein sources such as milk protein, casein and soy protein present significant challenges in low pH systems. They often denaturize in acidic conditions, leading to cloudy beverages. Their lower solubility and heat stability also make them unsuitable for pasteurized or hot-fill processes in RTDs, frequently introducing off-flavors and textures that require masking.

Hilmar 9020: Engineered for Clarity and Performance

Hilmar 9020 is a 90% whey protein isolate specifically designed for protein fortification in low pH beverage applications. Its advanced functional properties make it the ideal solution for formulators seeking clarity, stability and a superior sensory experience.

  • Clear in Solution: Hilmar 9020 delivers exceptional clarity in acidic environments, making it ideal for clear ready-to-drink (RTD) and ready-to-mix (RTM) beverages, protein waters and functional sports drinks. Unlike standard proteins that can cause haze or sediment, Hilmar 9020 remains transparent even after thermal processing, ensuring a visually appealing product.
  • Superior Dispersibility: One of the biggest challenges in protein beverage formulation is achieving rapid hydration without clumping or excessive foam. Hilmar 9020 disperses quickly and uniformly, reducing mixing time. Its low foaming properties enhance consumer experience in RTM applications where clarity and convenience are key.
  • Exceptional Flavor: Hilmar 9020 offers a clean flavor profile that complements fruit-forward and refreshing beverage concepts. This allows formulators to minimize masking agents and maintain a light, crisp taste.
  • Heat & Acid Stability: Clear protein beverages often undergo pasteurization or hot-fill processes, which can destabilize proteins. Hilmar 9020 is engineered to withstand these conditions without compromising clarity or texture. Its acid solubility and heat tolerance make it perfect for RTD products.

Applications Beyond Beverages

Hilmar 9020 isn’t just for clear drinks and protein waters. Its versatility also extends to:

  • Sports Nutrition: Sports gels and shots.
  • Healthy Living: High-protein gummies, gelatin desserts and carbonated protein drinks.
  • Healthy Aging: Nutrient-dense RTD beverages designed for older consumers seeking convenient protein solutions.

Why Choose Hilmar 9020

In addition to its advanced functional properties, Hilmar 9020 delivers superior nutritional benefits. It has low lactose and low fat to support clean-label claims and appeal to health-conscious consumers. With complete whey proteins and an excellent amino acid profile, this product is easily digested and provides all the benefits expected from dairy proteins. Hilmar 9020 enables brands to meet the increasing consumer demand for refreshing, high-protein beverages without sacrificing clarity or taste.

icon-profraction

See Hilmar 9020 In Action

Watch how Hilmar 9020 disperses quickly and stays crystal clear in solution.
Hilmar's Featured Experts

Ben Smith

Wave Shape Wave Shape
Ben Smith, cheese product manager at Hilmar

Elevating Cheesemaking at Hilmar

Ben Smith isn’t just passionate about cheese; he has a deep appreciation for the entire cheesemaking process and those who make it happen. As Hilmar’s cheese product manager, Ben brings over a decade of hands-on experience and a deep commitment to innovation, ensuring customers achieve their conversion process goals. Whether visiting customer facilities, judging at championship cheese contests or collaborating with the Center for Dairy Research, Ben is a familiar face for many in the dairy industry.

HMI icon library_Q and A

Fun Facts About Ben

Years in the industry: 13
Years at Hilmar: 9
Alma Mater: Oregon State University (undergrad) and California Polytechnic University (graduate program)
Favorite Hilmar cheese: Habanero Jack because “it’s the perfect level of spice.”

Ben’s Journey

From OSU’s Creamery Team to Hilmar’s Cheese Product Manager

Ben’s interest in cheesemaking began at Oregon State University, where a dairy science elective introduced him to the craft. Encouraged by Dr. Lisbeth Goddick, he joined the creamery team where students are actively involved in the production of student-made ice cream, cheese and honey. This hands-on experience is how he first discovered his passion for cheese. After earning a B.S. in Fermentation Science from OSU, Ben pursued a Master of Professional Studies in Dairy Products Technology at Cal Poly.

His career at Hilmar started in 2016 as a production supervisor in the cheese plant, then progressed to the cheese technical team where he worked on the recipes, and ultimately to his current role as cheese product manager. “Every role at Hilmar prepared me for the next one, and I wouldn’t change any of it,” shares Ben. “I learned so much as a supervisor that I still rely on today and truly value that time on the production floor.”

What Sets Hilmar Apart

“When someone buys cheese from Hilmar, they get access to our support, research knowledge and onsite assistance to ensure their success,” Ben explains. Unlike many suppliers, Hilmar’s team visits customer facilities to observe cheese performance and production processes to gather feedback. This active collaboration between customers, R&D, sales and quality ensures recipes are perfected for specific needs, something that truly sets Hilmar apart.

Industry Trends & Innovation

Ben is particularly excited about smoked cheeses. Hilmar has developed a unique, patented process for naturally smoked cheeses—without artificial flavors or liquid smoke. This innovation delivers an even smoke flavor from inside to out by smoking the curds; a distinction no other cheesemaker can offer. “It’s still relatively new, so we’re having a great time showing it to customers and explaining what makes it unique,” Ben says.

Partnerships & Research

Ben values Hilmar’s strong relationship with the Center for Dairy Research at the University of Wisconsin. As a member of the CDR Industry Team, Hilmar participates in annual forums where research students present cutting-edge projects. These collaborations keep Hilmar—and its customers—at the forefront of dairy science and industry trends.

Ben Smith’s dedication to innovation and collaboration reflects Hilmar’s mission to improve lives through better cheesemaking. From pioneering smoked cheese technology to building strong industry partnerships, Ben ensures customers receive not just exceptional products, but exceptional support throughout the process.

Ben has accepted a new role at Hilmar as the manager – product excellence & customer engagement since this interview.

Cheese & Whey Protein Ingredients Expertise

Breaking Down the Whey Protein Alphabet

Wave Shape Wave Shape
pile of high quality whey protein on a white table

WPC, WPI and WPH Explained

For product developers and formulators, whey protein is a cornerstone ingredient. But not all whey proteins are created equal. Acronyms like WPC, WPI and WPH represent distinct processing methods and functionalities that can make or break your formulation. Let’s dive deeper.

Hilmar's Whey Protein Stream

image-whey-portein-guide-article-cheese

Fresh, Superior-Quality Whey Stream

Our whey originates from our state-of-the-art cheese manufacturing operations, all crafted with our premium milk supply sourced from independent family-owned dairies.

image-whey-protein-guide-article-processing

Processing Expertise

We meticulously process the liquid whey, eliminating excess water, carbohydrates and minerals with advanced filtration methods.

image-whey-protein-guide-article-innovation-2

Cutting-Edge Innovation

We further process for fractionation, agglomeration and hydrolysis to produce a wide range of functional and highly nutritious protein ingredients.

The Big Three: Processing and Differences

Whey Protein Concentrate (WPC)

WPC is created through ultrafiltration, a process that selectively removes water and some of the non-protein components such as lactose and minerals, while retaining most of the protein. This results in a dry powder with a protein content of at least 25% protein. WPC 80 (80% protein) is the most common commercial grade for food and beverage formulation.

Because WPC retains more lactose and fat compared to isolates, it offers unique functional benefits. Its composition makes it an excellent choice for cost-sensitive fortification and for applications where texture, mouthfeel and dairy flavor notes are desirable.

Whey Protein Isolate (WPI)

These products contain minimal lactose (<1%) and fat (<1.5%) and reduced minerals. WPI typically has superior solubility and heat stability properties, critical for clear beverages and UHT processing.

The composition of WPI is remarkably clean, resulting in superior functional performance. WPI offers exceptional solubility, even in acidic environments, and heat stability, which is critical for applications such as clear protein beverages and UHT-processed ready-to-drink shakes. WPI is often used by formulators targeting premium sports nutrition, medical foods or low-lactose products.

Whey Protein Hydrolysate (WPH)

WPH begins as either WPC or WPI and is then enzymatically hydrolyzed, a process that breaks peptide bonds within the protein structure. This controlled hydrolysis significantly alters both the nutritional and functional properties of the protein. The degree of hydrolysis (DH) determines the extent of breakdown, resulting in a mixture of protein fragments of varying sizes—intact proteins, polypeptides, oligopeptides, dipeptides and even free amino acids.

These structural changes deliver key benefits: faster absorption, improved digestibility and unique functional behavior in formulations. WPH is particularly valuable in specialized applications such as infant formula, clinical nutrition and sports recovery products, where rapid uptake and reduced allergenicity are critical. However, formulators must manage sensory challenges such as bitterness, which can increase with higher degrees of hydrolysis.

Hilmar WPC Solutions

  • Hilmar 8200 — 80% protein with heat stability and gelling properties in multiple food applications.
  • Hilmar 8500 — lactose-free 80% protein with high solubility and acid soluble and stable for use in RTD and recovery beverages.
  • Hilmar 7000 — 70% protein ideal for milk‑solid replacement and cost‑effective fortification.
  • Hilmar 8000 — 80% protein for basic fortification in multiple food applications.
  • Hilmar 8010 & 8011— 80% protein agglomerated and instantized with soy or sunflower lecithin for powdered dry mix applications.

Hilmar WPI Solutions

  • Hilmar 9020 — 90% protein that is clear in solution with superior dispersibility, low foaming and excellent heat and acid stability: ideal for clear beverages, gels and protein waters.
  • PROfunction Adapt — lactose‑free, fat‑free and heat stable; a versatile choice across beverages and functional foods.
  • Hilmar 9000 — 90% protein that is heat stable, low foaming, low fat and lactose with a neutral flavor.
  • Hilmar 9010 & 9011 —90% protein agglomerated and instantized with soy or sunflower lecithin for quick dispersion in cold water.

Hilmar WPH Solutions

  • PROtelyze™ Advance — moderately hydrolyzed 80% protein for better bioavailability, heat stable, acid soluble and stable, and highly soluble with easy digestibility.
  • Hilmar 8350 — moderately hydrolyzed 80% protein designed for infant applications, offering high digestibility and antioxidant benefits.
  • Hilmar 8360 — moderately hydrolyzed 80% protein that is agglomerated and instantized with soy lecithin, providing high digestibility in powdered applications.
  • Hilmar 8390 — 80% protein with a high degree of hydrolysis providing easy absorption, ideal for use in infant formula.
  • PROtelyze™ for Bar — low-degree of hydrolysis, low lactose and fat, and clean flavor profile without hydrolysate sensory properties for nutrition bars. Also provides enhanced functionality benefits such as bar softening.
  • PROtelyze™ for Powder — low-degree of hydrolysis, agglomerated and instantized with soy lecithin for dry mix applications with clean flavor and rapid dispersibility.
Hilmar's Featured Experts

Iswandi Jarto

Wave Shape Wave Shape
Iswandi Jarto, research engineering manager at Hilmar

Innovating Dairy Through Research and Engineering

For 17 years, Iswandi Jarto has been a driving force behind Hilmar’s innovation. As research engineering manager, he supports Hilmar’s cheese and ingredients business by facilitating the development of new products, technologies and processes that meet the evolving needs of customers. From design and bench experiments to pilot plant trials and full-scale commercialization, Iswandi’s passion for R&D ensures Hilmar stays ahead in dairy ingredient innovation.

HMI icon library_Q and A

Fun Facts About Iswandi

Years in the industry: 20+
Years at Hilmar: 17
Alma Mater: University of Wisconsin - Madison
Favorite Hobby in College: Playing broomball

Iswandi’s Journey

A Journey Fueled by Curiosity

Iswandi’s academic foundation starts in his home country, Indonesia, where he graduated from high school. He went on to pursue a B.S. in Chemical Engineering and an M.S. in Food Science, both from the University of Wisconsin – Madison.

His love for research began early and he sought out any R&D opportunities he could find from the time he was an undergraduate, conducting many independent studies and research projects with various professors. From investigating the mechanical behavior of different polymers to exploring lipid chemistry, Iswandi’s curiosity as a student spanned from non-food to food-related topics.

That curiosity led him to Hilmar in 2009 when he first joined the research & development team as a research engineer. Iswandi has spent his career advancing dairy science and technology, progressively taking on roles of greater responsibility within R&D as he expanded his contributions to the team.

What It Takes To Innovate

Developing new functional ingredients isn’t easy—it’s a process of trial, error and iteration “It takes a lot of work, but it’s fun! As a dear colleague of mine used to say, that’s why it’s called re-search,” Iswandi says. Success requires:

  • Deep knowledge of dairy systems and protein chemistry
  • Understanding plant capabilities and unit operations
  • Aligning innovation with customer needs and applications

Role & Impact

As research engineering manager, Iswandi:

  • Designs and supervises experiments at bench, pilot and commercial scale
  • Develops new or improved processes for milk-derived food ingredients
  • Identifies technical knowledge gaps and builds solutions to elevate performance
  • Collaborates across teams to ensure successful product development

“Success only happens when we collaborate with others,” he emphasizes.

Partnering for Progress

Iswandi partners with the product research teams and customers to ensure Hilmar’s product portfolio delivers the functionality needed to meet the growing needs of our customers.

In addition to customers, Iswandi and his team work closely with universities and research centers, funding graduate projects that advance dairy science and build future talent. These partnerships provide fundamental insights that benefit Hilmar, the industry and customers alike.

Industry Trends That Inspire

Iswandi is excited about the growing focus on clean labels and nutrition.

“We work with milk ingredients that are fundamentally nutritious. There’s so much potential to unlock new ingredients and share accurate nutrition information with the public.”

Iswandi Jarto’s dedication to research and collaboration reflects Hilmar’s commitment to innovation and customer success. His work ensures Hilmar continues to lead the way in developing dairy ingredients that meet the demands of today’s health-conscious consumers.

Consumer Trends & Industry Insights

Cheese and Whey Protein Trends

Wave Shape Wave Shape
Mom and two school-aged daughters cooking with fresh shredded mozzarella cheese

Key Trends You Can’t Ignore in 2025

From Gen Z cheese lovers to the rise of sports nutrition and GLP-1-friendly products, discover how Hilmar helps formulators stay ahead of evolving consumer demands.

Why Tracking Trends Matters

At Hilmar, we keep a close eye on consumer and industry trends in cheese and whey protein. By understanding where the market is headed, we help formulators and brands develop innovative products that meet evolving consumer needs and drive growth.

A Spotlight on Sports Nutrition¹

Pie chart showing 96%

of global consumers have purchased a sports nutrition product over the last 6 months

70%

of global consumers think sports nutrition products have helped with their health goals

Pie chart showing 45%

of buyers of sports nutrition products use them as an aid to boost their general health

Sources:

  1. Mintel US Cheese Report, October 2024
  2. USDA, Cheese per Capita Consumption, November 2024
  3. FMCG Gurus A Spotlight on Sports Nutrition – Global Report, 2024
  4. IFIC Food & Health Survey, 2025
Hilmar's Featured Experts

Chantelle Coelho

Wave Shape Wave Shape
Chantelle Coelho, cheese technical manager at Hilmar

Leading Technical Excellence in Cheesemaking

Chantelle Coelho’s passion for dairy started on her family’s dairy farm in Modesto, California. Today, as a cheese technical manager at Hilmar, she channels that lifelong connection into driving innovation and technical excellence across Hilmar’s cheese operations. Her leadership ensures that every product meets the highest standards of quality, taste and functionality.

HMI icon library_Q and A

Fun Facts About Chantelle

Years at Hilmar: 8
Alma Mater: California Polytechnic University
Career Path: Dairy Farm -> Cheese Plant Supervisor -> Technical Team
Favorite Hilmar cheese: Hickory Smoked Gouda—crafted using Hilmar’s patented process for a rich, lasting flavor.

Chantelle’s Journey

From Dairy Farm to Technical Leadership

Chantelle’s time on the farm gave her a comprehensive understanding of the entire dairy process from start to finish. Eager to learn more, she earned a B.S. in Dairy Science from California Polytechnic University, San Luis Obispo. Her deep-seated passion for the dairy industry ultimately led her to join Hilmar eight years ago as a cheese plant supervisor, where she discovered her fascination with the intricate processes behind cheese production. She later transitioned to the Technical Services team and now leads technical team members across all three of Hilmar’s manufacturing sites.

Chantelle reflects that “it has been a rewarding journey to apply my knowledge and passion for dairy in my role at Hilmar, where I continue to learn and contribute to the industry’s advancement.”

Role & Impact

As Cheese Technical Manager, Chantelle focuses on:

  • Product Performance – Ensuring cheese meets customer expectations in every application.
  • Process Optimization – Improving efficiency and consistency across operations.
  • Technical Problem-Solving – Addressing challenges with innovative solutions.
  • Project Support – Driving continuous improvement initiatives.

Her leadership empowers the team to achieve technical excellence and deliver value to customers through innovation.

Customer Collaboration

Chantelle and her team work closely with our cheese customers to provide:

  • Customization – Tailored solutions for flavor profiles and conversion capabilities.
  • Innovation – Developing new cheese varieties and enhancing existing ones.
  • Partnership – Building strong relationships to understand customer needs and challenges.

“We see our customers as partners,” Chantelle explains. “By fostering collaboration, we create solutions that drive mutual success.”

Industry Insights

One surprising fact Chantelle shares:
“Cheese is crawling with bacteria—but the good kind! To start the process of making cheese, we use a curated blend of bacteria strains called starter cultures. These aid in the cheesemaking process by developing lactic acid, which can help create various flavors, develop body/texture and play a role in the ripening process for aged cheeses.”

She’s also excited about the industry’s growing focus on sustainable practices, including ethical sourcing, waste reduction and animal welfare initiatives like Hilmar’s LEADS program.

Chantelle Coelho’s dedication to technical excellence and sustainable practices reflects Hilmar’s commitment to improving lives through better cheesemaking. Her leadership ensures that Hilmar continues to innovate while meeting the evolving needs of customers and the industry.

The Hilmar Way

What Is The Hilmar Way?

Wave Shape Wave Shape
two Hilmar employees converse inside the Hilmar Innovation Center

A Shared Commitment to People, Quality and Progress

In the dairy industry, success depends on trust, consistency and the ability to adapt. At Hilmar, we believe those strengths come from knowing who we are and staying grounded in the values that have shaped us from the very beginning. We call this The Hilmar Way — a mindset that guides the way we work, how we treat people and how we contribute to the communities and industries we serve.

The Hilmar Way is not a slogan. It’s a reflection of our purpose, our culture and our belief that real progress happens when people come together with integrity and shared intention. It is what united us as one community, the motivation behind our everyday actions and the lens through which we make decisions and move forward together.

Values That Shape How We Work

Teamwork

We accomplish more when we support one another. Collaboration strengthens our culture, sparks new ideas and helps us solve problems with creativity and care.

Integrity

We believe in honesty, humility, responsibility and sustainability. Trust is earned through transparency and consistent actions.

Excellence

We are passionate about quality in everything we do. We strive to exceed expectations without cutting corners because our customers and communities depend on us to get it right.

Improvement

We look for better ways to operate, better ways to serve and better ways to contribute to the world around us. Small, steady improvements add up to meaningful change.

Relationship

We invest in long‑term relationships with customers, suppliers, employees and neighbors. Strong relationships build strong communities and a resilient industry.

Three Commitments

two Hilmar employees interact in the cheese manufacturing plant

Cultivate an Exceptional Culture

We want Hilmar to be a place where people feel respected, supported and proud of the work they do. A strong culture helps us attract great people and deliver consistent results. At the heart of this culture there are six foundations: Belong, Grow, Care, Lead, Perform and Empower. These principles guide how we show up for one another and how we bring The Hilmar Way to life each day.

Hilmar employee running whey protein processing equipment

Set the Standard in Operational Excellence

We work hard to be a reliable partner by focusing on safety, quality and continuous improvement. Our goal is to be the benchmark for world‑class dairy processing, using data, innovation and disciplined processes to deliver consistent and dependable results.

Hilmar employees engage with prospective customers in Hilmar's booth at a trade show

Wow the Customer

We strive to understand our customers’ needs and deliver solutions that help them succeed.  From product performance to service and support, we aim to exceed expectations in ways that are meaningful, measurable and lasting.